Personalization Mall’s experienced, in-house Customer Care Representatives are here 7 days a week to assist you!

We’re here to share some happy news with’s customers.

Due to increased demand, we have extended our Customer Service hours. We’ve been here 7 days a week to assist you since 2011, with our experienced and trained representatives available weekdays and weekends. Now we have extended our hours, so you have more time in the day to reach Customer Care.

How to Contact Us

If you have any problems or questions about Personalization Mall products or service, feel free to contact us by phone, email or live chat. If the matter is urgent or you want to speak to someone right away, we recommend calling or using the chat box feature on our site by clicking the box that says “Click here to chat live now.” You can also email our reps at any time, 24 hours a day, 7 days a week and you’ll see a response in your inbox within 24 – 48 hours.

New Customer Service Hours

7 a.m. to 9 p.m. Monday through Friday
8:30 a.m. to 5 p.m. on Saturdays and Sundays

Contact Information

Phone: 1-866-386-8300
Visit the Contact Us page to connect via phone, email or live chat

We welcome your questions, comments, concerns and inquiries. Order-related inquiries will receive a response within 24 hours.

Check Order Status

To quickly check on your order status, get shipping information, and more, log in or create an account on our website – 24 hours a day, 7 days a week.

We Look Forward To Serving You

Our experienced, caring Customer Care team is here for you. And the best part is that our reps are all in house. This makes them experts with questions on Personalization Mall products, design and personalization options, technical issues, offers and promotions, and more. When you contact Personalization Mall, won’t have to deal with third party outsourcing and reps who know nothing about the product. Our customer care agents are true pros.

As always, thank you for your business! We are here to help.

Happy Gifting!


Kate Sabino is the Senior Paid Social Manager at Personalization Mall.

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