To Our Customers,

Thank you for your patience as these unprecedented circumstances have delayed the production of all orders.

We are pleased to share that PMall is now open and shipping orders daily, but our fulfillment capacity is limited as the safety of our customers and employees remains our top priority.

Thanks to our awesome and loyal customers, we are currently working on a large backlog of orders. We will be prioritizing existing orders based on the date they were received and new orders are expected to take 4-5 weeks to ship.

Here are our current shipping estimates – updated 5/26/2020:

Order DateStandard ShippingEconomy Shipping
4/10/2020 – 4/21/2020Friday 5/29/2020Friday 6/20/2020
4/22/2020 – 5/3/2020Friday 6/5/2020Friday 6/20/2020
5/4/2020 – 5/20/2020Friday 6/12/2020Friday 6/26/2020
After 5/20/2020Estimated 4 weeksEstimated 5 weeks

Following state and federal guidance, we have implemented extensive measures to protect the health and safety of our customers and employees. We hope to be able to continue increasing fulfillment capacity, but we can only do so as quickly as is deemed safe.

These circumstances are still fast changing and we will continue to update you as the situation changes. We appreciate your understanding and patience during this difficult time.

Please reach out to us with any questions or concerns by calling 1-866-386-8300 or by emailing our customer service team at service [at]

Wishing you and your loved ones health and safety.

The PMall Team


Kasia Lorenc is a writer and editor at Personalization Mall, covering gifting, home decorating and more.


  1. Vickidecosola Reply

    Oh thank you so much as long as I know it will get there soon is good enough stay well♥️

    • Kasia Reply

      Hi Kimberly,

      Please reach out to our customer service team through phone: 866-386-8300 or email: service[at]

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